We’re committed to your satisfaction with every purchase, and want to ensure an open line of communication. Should any issues arise, we’ll work swiftly to resolve them.  

Quality Claims:

Claims regarding wood quality must be submitted within 10 days of delivery.

• Wood must remain unmodified from its original state at the time of purchase.  
• All returns, exchanges, or claims require prior approval from Woodland Tones before any merchandise is returned or a credit is issued.  
  

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Domestic Shipping

We partner with UPS Ground and FedEx Ground for reliable domestic delivery. Most orders receive a flat shipping rate, except for bulk shipments, which will be billed at actual cost.  

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International Shipping

Due to CITES regulations, certain items may not be eligible for international shipping. 

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Insurance

Standard shipping includes minimal insurance coverage. For added protection, contact us to request supplemental insurance—we’ll cover logistics, and you’ll be billed for the incremental cost.